Delivery Time: Instant-6 Hours

Please verify that you have the Device Unlock app on your device, connect to Wi-Fi and press Permanent Unlock. If you get the message “Unlock Failed" or “Not Eligible for Unlock" then your phone will be unlocked with this service.

If get any error messages like "Communication error", "Unable to connect to the server"or "Server not respondingplease try again later”, DO NOT submit your order as it is not supported for unlocking. NO Refund with either of those error messages.

Turn-around Time: Instant-6 hours Monday thru Friday and limited hours of processing on Saturday

Once the unlock request is processed, you need to

1. Connect your phone to WiFi

2. Go to play store and install "Device Unlock" app from T-Mobile

3. Open app and select "Permanent Unlock"

Phone will check status from server and reboot

This will work for Android devices that support the Mobile Device Unlock app:

  • Alcatel Fierce (A30) HOT NEW MODEL
  • Alcatel OneTouch Fierce XL (OT-5054N)
  • Alcatel OneTouch Fierce 4 (OT-5056N)
  • Alcatel TRU (OT-5065N)
  • Coolpad Catalyst (3622A)
  • HTC Desire 530
  • HTC Desire 626s
  • Kyocera Hydro ELITE (C6740 & C6740N)
  • LG Aristo (MS210)
  • LG Leon 4G LTE (MS345)
  • LG G Stylo (MS631)
  • LG K7 (MS330)
  • LG K10 (MS428)
  • LG K20 Plus (MP260)
  • LG Stylo 2 Plus (MS550)
  • LG Stylo 3 Plus
  • Moto E HOT NEW MODEL
  • Samsung Galaxy J3 Prime (SM-J327T1)
  • Samsung Galaxy J7 (SM-J700T1)
  • Samsung Galaxy On5 (SM-G550T1)
  • Samsung Galaxy S7 (SM-G930T1)
  • Samsung Galaxy S8 (SM-G950T1) HOT NEW MODEL
  • Samsung Galaxy S8+ (SM-G955T1) HOT NEW MODEL
  • Samsung Galaxy Core Prime (SM-G360T1)
  • Samsung Galaxy Grand Prime (SM-G530T1)
  • ZTE Avid Plus (Z828)
  • ZTE Avid Trio (Z833)
  • ZTE Obsidian (Z820)
  • ZTE Zmax Pro (Z981)
  • ZTE Blade (Z982) HOT NEW MODEL
  • Don't see your model but has the MetroPCS Unlock App? Your Good!